Snomads Limited (referred to as Snomads or we or our or us) is a company registered in England under number 10885827 with registered office address: Unit 2A The Rickyard Barn, Blisworth Hill Business Park,
Stoke Road, Blisworth, Northamptonshire, NN7 3DB.

Privacy is extremely important to Snomads. We will never misuse or sell your data to anyone and will always ensure any data we hold is stored securely.

The aim of this privacy policy is to let you know what personal information we collect from you when you use our website, communicate with us by email or telephone, book holidays with us, or apply for a job with us. It describes how we store and use your personal information and how you can access and manage this information. Your personal information (also called ‘personal data’) is the information which identifies you as an individual that we get from you and others in various ways. Snomads is the data controller for the purposes of the European General Data Protection Regulation (GDPR) and data protection legislation from time to time in force and is responsible for your personal data.

 

TYPES OF PERSONAL INFORMATION COLLECTED BY SNOMADS

We will collect personal information that you provide to us when contacting us via our website, completing a booking form, filling out enquiry forms, subscribing to mailing lists, entering competitions, participating in market research, when applying for jobs with us and when contacting us both on and offline. The type of information we might collect from you includes:

• Name, gender, date of birth, and contact information including phone and email.

If you apply for a job with us (for examplesending us your CV or application form) the personal data contained in your application will be collected by Snomads and will be processed for the purposes of managing Snomads’ recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. We may also keep records of references received from third parties and of any other communication or correspondence between you and us.

We will automatically collect some information when you use our website including:

• Software tools such as Google Analytics to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks and mouse movements).

• The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.

In addition, if you ‘like’ our page on Facebook or ‘follow’ us on Twitter or Instagram we will receive your personal information from those sites. If you were referred to us by a third party such as an agent or another supplier – they may share personal information about you with us.

 

On your return from holiday we may email you a satisfaction survey or request a review. This gives us specific feedback on your stay and data that allows us to monitor the quality of our stays.

 

HOW WE USE YOUR PERSONAL INFORMATION

We will only use your personal data when the law allows us to. Our legal basis for the processing of personal data is our legitimate business interests, described in more detail below, although we will also rely on contract, legal obligation and consent for specific uses of data. We will rely on contract if we are negotiating or have entered into an agreement with you or your organisation or any other contract to provide services to you or receive services from you or your organisation. We will rely on legal obligation if we are legally required to hold information about you to fulfil our legal obligations. We will in some circumstances rely on consent for particular uses of your data and you will be asked for your express consent if legally required.

With respect to marketing, if you have previously engaged with us for the provision of services and we are marketing other related services we will take your consent as given unless or until you opt out. For other types of e-marketing if you have previously registered with us to receive Snomads marketing then we will continue to send marketing materials to you. You have the right to opt out of receiving marketing materials from us in any circumstances and at any time by contacting us. Please note that where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us.

 

OUR LEGITIMATE BUSINESS INTERESTS

As a travel agent, we are exercising a legitimate interest in collecting and retaining the personal data of our clients and suppliers so that we can organise your holiday and provide you with the services promised. We also have a legitimate business interest in sending relevant and useful information about our offering and services to guests and potential guests in order to develop our products and services and grow our business. With respect to managing our recruitment process, we have a legitimate business interest in solicitation, evaluation, and selection of applicants for employment.

 

COOKIES ON OUR WEBSITE

A cookie is a small text file that is stored on your computer or another device when you visit a website. They are very widely used in order to make websites function properly, or more efficiently, as well as provide information to the owners of the site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages people find useful. A cookie in no way gives us access to your computer or any personal information about you, other than the data you choose to share with us. Snomads uses cookies to collect information about your usage of our website. This helps us to give you the best possible user experience. Users may opt out of Google’s use of cookies by visiting the Google advertising settings page. By using our website, you may be asked to consent to the use of cookies. If you do not consent to the use of cookies, please ensure that your browser or computer/device is set to reject or prompt before accepting third-party cookies. This may prevent you from taking full advantage of the website.

 

MAKING YOUR PERSONAL DATA SECURE

It is important to be aware that unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We keep this information on our secure booking system which is operated by a third party which acts as the "Data Processor" and is fully GDPR compliant also. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Service Providers: We may disclose your personal data to third party companies and individuals we engage including to:

• Ski guides/schools, Ski hire companies, lift pass providers and transfer companies.

• Our professional advisors including lawyers, bankers, accountants, auditors and our insurers.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. Compatible with the GDPR we will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Snomads is required to retain information in accordance with the law, such as information needed for tax and audit purposes. 

 

This version was last updated June 2018. Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

These Terms and Conditions apply to all Bookings made through us, Snomads Ltd, a company registered in England and Wales under number 10885827, whose registered address is at Unit 2A The Rickyard Barn, Blisworth Hill Business Park, Stoke Road, Blisworth, Northamptonshire, England, NN7 3DB (“the Company/we/us/our”).

Please read these Terms and Conditions carefully before booking your Holiday through us.  You should understand that by booking a Holiday through us, you agree to be bound by these Terms and Conditions.

We are at all times acting as an intermediary agent for the Holiday Providers.  Our Website provides an introductory service only, to enable you to make bookings directly with your chosen Holiday Provider.

The Holiday Provider will have separate terms and conditions to which you must abide when your Booking is accepted, as described below.
 

1. Definitions and Interpretation
   1. 1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Booking” means the provisional booking of the Holiday, including setting the date and agreeing the fees;
“Booking Confirmation” means our confirmation that the Booking has been accepted;
“Contract” means the contract formed once the Booking has been accepted, as explained in clause 2;
“Holiday” means the trip the subject of the Contract;
“Holiday Provider” means the holiday company with which you will enter into a separate contract, on different terms and conditions, for the holiday they are providing for you;
“Services” means the Booking service provided by us;
“Website” means www.snomads.co.uk;
“You” and “Your” means the person making the Booking. Where the person making the Booking is doing so on behalf of another person or group of people, that person confirms they have the authority to contractually bind and enter into the Contract on behalf of that other person or group of people.

1. 0. 2. Each reference in these Terms and Conditions to “writing” and “written” includes emails and text messages.
      3. The headings used in these Terms and Conditions are for convenience only and will have no effect on their interpretation.
      4. Each reference to the singular number includes the plural and vice versa.  Each reference to any gender includes the other gender.  References to persons includes corporations.
         
          
2. Booking
   1. 1. These Terms and Conditions govern all Bookings made via our Website and will form the basis of the Contract between you and us.  If you wish to make a Booking with us, our Website will guide you through the Booking process. You will be asked to provide certain information to make the Booking.
      2. A legally binding Contract between you and us will be formed when we receive your Booking.  You will be sent log-in details to pay a deposit of 30% of the total Holiday price, unless otherwise specified.  Until this payment is made, your Booking will be provisional only and will be reserved for a maximum of 4 calendar days.  Provided payment is made within this timeframe, your Booking will be confirmed.  We will confirm such acceptance by sending you a Booking Confirmation via email.
      3. The balance of the total price is payable no later than 8 weeks in advance of the start date of the Holiday.
      4. If your Booking is made fewer than 8 weeks in advance of the start date of the Holiday, you will need to make payment of the total price of the Holiday at the time of Booking or no later than 4 calendar days afterwards.
      5. If full payment is not received 8 weeks prior to start date of the Holiday, we reserve the right to cancel the Booking and the deposit will be non-refundable.
         
          
3. The services
   1. 1. Unless otherwise stated on the order confirmation, we shall not be responsible for any of your travel arrangements to or from your Holiday destination, as specified on your booking. We may provide recommendations and advice relating to your travel arrangements for your Holiday, however it shall be at your sole discretion to undertake such recommendation and we cannot be responsible for any actions or inactions taken as a result of our advice.
      2. Check-in and check-out times shall be detailed in your booking, variation to these times may be possible by prior arrangement, however we cannot guarantee that this shall be possible.
      3. Your Holiday shall be including of some meals. Meal times shall be advised when you check in and shall be strictly between those times. Specific dietary requirements can be catered for, by prior arrangement only.
         
          
4. Price and Payment
   1. 1. The price for the Holiday will be as set out on our Website (except in the cases of obvious error), or such other price as may be agreed in writing by us.
      2. Deposits are non-transferable and non-refundable except in accordance with clause 5 below.
      3. Our prices may change at any time but these changes will not affect Bookings that we have already accepted.
      4. All prices stated are subject to the VAT rules in the relevant Holiday Provider’s country of registration and will be shown as included in the price on the Website.  If the rate of VAT changes between the date of your Booking and the date of your payment, we will adjust the rate of VAT that you must pay.  Changes in VAT will not affect Bookings where we have already received payment in full from you.
      5. All payments are to be made in pounds sterling.  Payment can be made by BACS, debit or credit card payment.  All payments made by debit or credit card will go through a third party payment gateway provider such as Stripe.  Completion of the transaction will be subject to you agreeing to this payment gateway’s terms and conditions. A separate contractual relationship is created between you and the payment gateway and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.
      6. All payments made via our Website will be held in trust in a client bank account, which is segregated from our funds.  All such payments will be sent to the Holiday Provider, less our commission payable as an agent.
         
          
5. Rescheduling & Cancellations
   1. 1. You may change your Booking after receiving the Booking Confirmation, no later than 8 weeks before the start date for the Holiday.  We will use all reasonable endeavours to accommodate any requested changes but cannot guarantee that we will be able to do so.  If doing so means that we will incur higher costs, we will inform you and ask you how you wish to proceed before taking any action.
      2. You may rearrange your Booking a minimum of 8 weeks before the start date for the Holiday, to another date agreed between us.  If we receive the required notice, and if you rebook another date immediately, we will transfer any deposit already received to the rearranged Booking.  If you give us fewer than 8 weeks’ notice, or do not rebook another date immediately, you will lose your deposit and will need to pay another deposit for the rearranged Booking.
      3. You may cancel your Booking in writing at any time.  However, if you do so, you will lose any deposit paid.  If you cancel the Booking fewer than 8 weeks before the start date for the Holiday, we will retain the deposit and the final balance payment(s).
      4. You may also cancel the Booking and the Contract by giving us written notice in any of the following circumstances:
         1. 1. If we have breached the Contract in any material way and have failed to remedy that breach within 14 days of you asking us to do so in writing; or
            2. If we enter into liquidation, go bankrupt or have an administrator or receiver appointed over our assets; or
            3. If we change these Terms and Conditions to your material disadvantage.
      5. If you cancel in accordance with any of the circumstances listed in clause 5.4, we will refund any payments made to us in advance, within 14 days of our acceptance of your cancellation, provided the Holiday has not yet taken place.
      6. We may cancel your Booking in the following circumstances:
         1. 1. If an event occurs outside of our reasonable control; or
            2. If you fail to make a payment on time as required under clauses 2 and 3; or
            3. If you have breached the Contract in any material way and have failed to remedy that breach within 14 days of us asking you to do so in writing.
      7. If we cancel your Booking due to an event outside of our reasonable control as detailed in clause 5.6.1, we will contact you in writing as soon as is reasonably possible and will offer to rebook the Holiday or refund any payments made for the Holiday.  If we cancel due to either of the circumstances detailed in clauses 5.6.2 or 5.6.3, no payments made for the Holiday will be refunded.
      8. For the purposes of this clause 5.4, a breach of the Contract will be considered ‘material’ if it is not minimal or trivial in its consequences to the cancelling party.  In deciding whether or not a breach is material, no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.
         
          
6. Complaints:  We always welcome feedback from our customers and, while we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.  Please make any complaint to us in writing to hello@snomads.co.uk.
   
    
7. Insurance: It is your responsibility to hold sufficient medical and holiday insurance cover for your travels.
   
    
8. Our Liability
   1. 1. We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of Contract.  Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.
      2. Under no circumstances will we be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.
      3. Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.
      4. Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer.  More information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.
         
          
9. Events Outside of Our Control (Force Majeure):  We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, other natural disaster, or any other event that is beyond our control.
   
    
10. How We Use Your Personal Information (Data Protection): We may use your personal information to provide our Services to you, to process your payment for the Holiday, and/or to inform you of new Services available from us if you have opted to receive this information.  All personal information that we may process will be collected, used and held in accordance with the provisions of the General Data Protection Regulations 2016 and any amendments to it.  For further information, please refer to our Privacy Policy, which is included on our Website.
    
     
11. Other Important Terms
    1. 1. We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business).  If this occurs you will be informed by us in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.
       2. You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract) without our express written permission.
       3. The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
       4. If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.
       5. No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.
          
           
12. Governing Law and Jurisdiction:  These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the jurisdiction of the courts of England and Wales.